> For the complete documentation index, see [llms.txt](https://help.thenorthcop.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.thenorthcop.com/getting-started/getting-support.md). # Getting Support Below the **information category,** you can find the **support** category. This is where we provide access to a 24/7 support system through **#create-ticket** or the **#Q-and-A.** You can also suggest any additions to the group in **#suggestions**. ![](/files/-MJUrJY-BsLMRIqHGpNh) ## Creating a ticket for 1 on 1 | 24/7 Support * Within the **#create-ticket** channel, you can find the create ticket tool. Simply click on the envelope to create your support ticket. You will be pinged in it once its created and staff will answer your questions there. ![](/files/-MJUs-S2GYSCk3CeIjQr) * Staff are able to help you with any questions, just because you are new doesn't mean that we don't want to help! As away and you will get all the help needed. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.thenorthcop.com/getting-started/getting-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.