> For the complete documentation index, see [llms.txt](https://help.thenorthcop.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.thenorthcop.com/getting-started/getting-support.md).

# Getting Support

Below the **information category,** you can find the **support** category. This is where we provide access to a 24/7 support system through **#create-ticket** or the **#Q-and-A.** You can also suggest any additions to the group in **#suggestions**.

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## Creating a ticket for 1 on 1 | 24/7 Support

* Within the **#create-ticket** channel, you can find the create ticket tool. Simply click on the envelope to create your support ticket. You will be pinged in it once its created and staff will answer your questions there.

![](/files/-MJUs-S2GYSCk3CeIjQr)

* Staff are able to help you with any questions, just because you are new doesn't mean that we don't want to help! As away and you will get all the help needed.